Ardenglen Housing Association

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Welcome to Ardenglen Housing Association

Last updated: 4th June 2021

Scottish Social Housing Charter Consultation 2021

The Scottish Government is calling on tenants and social housing landlords to give feedback on the Scottish Social Housing Charter. TPAS and TIS are running a series of free virtual sessions for tenants to get involved between 21st June and 15th July. The Charter is reviewed every five years and this is your chance to have your say. The Charter sets the standards and outcomes that all housing landlords should be achieving when performing their housing activities. If you are interested in participating, find out more about when the sessions are taking place and book your place by checking out the TPAS and TIS Charter Review 2021.


Coronavirus: Information and Advice for Customers

Covid restrictions - What does this mean for service delivery?

Level 3 restrictions


Our office is not open to the public but some staff may be present to complete essential duties


Staff are working as normal 9 – 5 Mon to Thurs and 9 – 4 on a Friday


You can e mail enquiries to


You can enquire directly through out website


You can telephone the office on 0141 634 8016


Emergency repairs

Service as normal - Repair service is in place and we aim to attend all calls within 4 hours.

Routine non-emergency repairs

Service as normal - Repair service available and we aim to complete all work within 10 working days

Annual gas safety checks

Service as normal - Please make an appointment as soon as you receive a letter regarding this

Close cleaning

Service as normal


Service as normal

Outdoor contracts

Environmental works (slabs, bin areas), external paintwork, gutter replacement all in progress with gutter cleaning, render repairs and balcony works all due in 2021

Moving home

House moves are permitted and access to our housing waiting list is operating via telephone or zoom call appointments

Welfare rights service

Service as normal operating via telephone appointments

Rent/affordability, homelessness advice, estate management, anti-social behaviour

Housing team are operating as normal and are available to take your enquiries

Fuel, food, crisis support &

Home Energy Scotland appointments

Fuel vouchers, food and crisis assistance is available to those suffering financial hardship. Home Energy Scotland appointments available every Tuesday to help tackle fuel poverty.

Partnership working

We are still communicating, signposting and working together with our partners e.g. Police, other Housing Associations, support agencies, budgeting/debt advice to name  just a few


Level 4 restrictions

The only change to the above table is with routine non-emergency repairs which are prohibited.

Routine non-emergency repairs

We are not permitted to enter any property for routine repairs.


We will take a note of your repair and when restrictions ease we will load your repair and our contractor will contact you to make a suitable appointment.  You can continue to report repairs through our website, by e mail or by telephone 0141 634 8016


All repairs will be caught up with when level 4 restrictions ease.



During lockdown we are able to provide the same service as Level 3 restrictions apart from routine non-emergency repairs.

Routine non-emergency repairs

We are not permitted to enter any property for routine repairs.


We will take a note of your repair and when restrictions ease we will load your repair and our contractor will contact you to make a suitable appointment.  You can continue to report repairs through our website, by e mail or by telephone 0141 634 8016


All repairs will be caught up with when restrictions ease.


Due to school closures we have a number of staff juggling work and child care/home schooling responsibilities so you may wait a little longer for enquiries to be answered and we thank you for your patience.


Our office and community hall are currently closed to the public
Our staff are all currently working remotely and should be available to assist you over the phone or by email during our normal working hours of 9am to 5pm Mon to Thursday and 9am to 4pm on a Friday.

Community Information Hub during Covid 19

We have created a hub which  provides information and details of what support is available to you and your families during uncertain times during the COVID-19 Pandemic and covers local as well as city-wide support & information. Click here to access the information hub.

What services are we still providing?

  • Emergency Repairs Service only – You can report an emergency repair by calling our repairs hotline on 0300 303 8000 . If you want to report an emergency repair out-with office hours, please contact City Technical for emergency heating and hot water repairs on 0333 2020708 and all other out of hours emergency repairs to City Building on 0800 595595
  • Annual Gas Servicing - We are still working through our Annual Gas Service appointments . As soon as you receive your letter about gas servicing, please get in contact  with City Technical or a member of Ardenglen staff.  The earlier you get in contact with us, the better.
  • Tenancy Issues and Welfare Rights - We are operating telephone-housing application interviews, welfare rights service and all staff are working from home and are available to take calls from tenants on any matter troubling them either related to their tenancy or support needs.
  • Rent Advice and Payment Options - We appreciate that this is a difficult time for our tenants and you may be experiencing financial difficulty. If your family income has been affected by the covid-19 pandemic and you have not yet contacted your housing officer for advice then please do so as soon as possible. We are here to help. Our staff can provide you with advice over the phone and hopefully help you to cope with any changes in your circumstances.

We can also take rent payments over the phone if you are unable to leave the house or advise you on other rent payment options. For more ways to pay rent click here

Are you struggling financially?

We are keen to hear from tenants who have been financially affected by Covid 19. If the government restrictions have had an impact on your financial circumstances and you are struggling to pay rent and/or bills, please get in touch, we are here to help you. We can discuss your personal circumstances with you, provide advice, signpost to other agencies or set up affordable payment plans. We can also schedule a phone call for a few weeks’ time when you know more about what benefits you will receive or your employment status.

Universal Credit

If you think, your income is going to be reduced as a result of the Coronavirus you can apply for Universal Credit (UC) and you should do this right away.

This covers circumstances such as:

  • You are in work, not claiming benefits, but cannot work due to Coronavirus.
  • If you’re already claiming benefit including changes to health assessment
  • There is an increase to the award for UC and working tax credit
  • Info on the self-employed income support scheme.
  • Information on making a new claim for UC

To find out more from DWP, Universal Credit and Statutory Sick Pay click here

Homeless Support

We have been working with Glasgow homeless team to offer empty flats to those requiring temporary accommodation during the crisis and we have been delighted to help on a few occasions.

Anti-Social Behaviour

We have been saddened to hear that some residents are not abiding by Government Restrictions and having visitors/parties at their properties. We urge tenants to listen to the stay at home advice and keep up to date with Government restrictions to help keep yourself and others safe and healthy.

If you are affected by noisy parties please report these to the Police by calling 101 whilst they are happening. This will allow the police to deal with the situation as soon as possible.

Waste Collection

The following services will continue as normal:

  • Green bin - General waste bin collection – Every Tuesday
  • Blue bin - Recycling bin collection- Fortnightly, Saturdays

Bulky Waste

Glasgow City Council suspended their collection of bulky waste on Thursday, March 19, 2020 at 12 noon until further notice.

While the suspension of bulk uplift is in place please do not leave items on the street. These items will not be collected. Please leave any unwanted items safely on your own property such as your back garden or your back court and remain mindful of any fire risk.

Whilst adhering to the Government advice on social distancing, please share the above with any neighbours who may not have access online to this information. For more information or updates on waste collection please visit GCC website  

Stair Cleaning

Our close cleaning contractor Caledonian are now back to cleaning the common close areas. The service is being provided at the same specification as prior to lockdown. In order to carry this out, the contractor will be observing strict social distancing rules so please keep a 2 metre distance from all operatives should you see them working. Staff continue to monitor the contract so please let us know if you are unhappy with anything.

We are working closely with the landscaping section of Caledonian to ensure a safe return to work to maintain back court areas and gardens.It is likely there will be additional vehicles required to fulfil the contract obligations. They are also working to ensure staffing resources are increased across all contracts to tackle the backlog.

Caledonian maintenance vans will be in the area from THURSDAY MAY 21 starting to prepare the area for landscape services from 1st June. Operatives will be removing bulk items that would prevent them from carrying out their work. We ask tenants not to start to put additional bulk out as the Glasgow City Council bulk uplift service has not YET RESUMED and we do not know when this will be.

If operatives cannot carry out their duties in line with social distancing rules they will skip your close or garden.

Investment Works

Our planned investment works for 20/21 are suspended for the moment. This recognises the government advice that has been issued to the construction sector to suspend all non-essential projects. This position will be reviewed should there be any change in national position.

General Advice

If you have developed a new continuous cough and/or a fever/high temperature in the last 7 days, stay at home for 7 days from the start of your symptoms even if you think your symptoms are mild.

Phone your GP or NHS 24 (111) if your symptoms:

  • are severe or you have shortness of breath;
  • worsen during home isolation;
  • have not improved after 7 days.

You should also phone your GP or NHS 24 (111) if you develop breathlessness or it worsens, especially if you:

  • are 60 years old or over;
  • have underlying poor health;
  • have heart or lung problems;
  • have a weakened immune system, including cancer;
  • have diabetes.

If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms.  To protect yourself and others, it is best to:

  • Wash your hands with soap and water, or use a sanitiser gel.
  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Bin the tissue.

For the latest public information on coronavirus visit:

Information for people who are Shielding

If you are at higher risk of severe illness from COVID-19 and need support with shielding, please contact Glasgow Shielding Response Team on 0141 276 1185 or
Email: . The team are available everyday 9 to 5pm.

They will be able to arrange for food and medicine deliveries if you need them, and signpost you to other support services.
You can find more advice on shielding on NHS Inform.


Ardenglen Housing Association Limited
355 Tormusk Road, Castlemilk, Glasgow, G45 0HF

Tel:  0141 634 8016  Fax:  0141 634 9016  
Repair Hot Line:  0300 303 8000

Latest News

June 7 2021

WE’RE OPEN! Community delight as Castlemilk Pantry opens its doors to shoppers

A BRAND new pantry aiming to help people access healthy and affordable food has opened its doors to the community in Castlemilk.


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Opening hours:
Monday – Thursday 9am – 5pm, Friday 9am – 4pm
Closed on the first Wednesday afternoon of each month for staff training

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Registered under the Co-operative and Community Benefit Societies Act 2014 no 2339 R (S). Registered with Scottish Housing Regulator no HCB 219.
Registered as a Scottish Charity no. SCO32542. Property Factor Registration no. PF000168 • Privacy Policy • Sitemap

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